Turn treatment questions into booked consultations with AI voice & chat
Med spas and aesthetic clinics lose consultations every time a question about a treatment, the price, or the recovery goes unanswered after the last appointment of the day. A Venbit agent answers the questions clients ask before they book, captures the consultation request by voice or chat, and qualifies the lead, without ever giving medical advice.
The problem
Clients research treatments late at night, not during clinic hours
Someone thinking about Botox, filler, or laser hair removal does the homework after work, scrolling your site at 11pm comparing clinics. They have a specific question about a treatment or what it costs, and your front desk left hours ago. By morning they've already booked a consult somewhere that answered when they were ready to ask.
Your injectors and aestheticians are in treatment rooms, not on the phone
When your provider is mid-appointment and the coordinator is checking someone out, the phone rings out. A prospect calling to ask about a package or a consultation hits voicemail and doesn't leave one. They book the clinic that picked up, and you never learn the inquiry existed.
People are shy about asking the personal questions out loud
Plenty of would-be clients hesitate to call and ask whether a treatment hurts, how long the bruising lasts, whether it'll look natural, or whether they're even a candidate. They won't always pick up the phone for that. They'll quietly type it instead, and if there's nobody to answer, that quietly curious person drifts off without booking.
The same pricing and downtime questions repeat all day
How much is a syringe of filler, do you offer payment plans, how much downtime after a peel, do I need to stop retinol first, are you open Saturday. Your coordinator answers the same handful constantly, and every one of those calls pulls them away from the client sitting in your reception area.
How Venbit solves it
Answer treatment and pricing questions the moment they're asked
The agent greets visitors by voice or chat and handles the questions clients ask before they book: what treatments you offer, general pricing or package ranges, typical downtime, what to do before an appointment, and your hours. It pulls those answers from what you've trained it on, so they match your clinic and your menu. A prospect ready at 11pm gets a real answer instead of a contact form.
Capture and qualify consultation requests 24/7
When the clinic is closed, the agent keeps working. It asks the screening questions you set, gathers the client's contact info, the treatment they're interested in, and a preferred time, then routes a qualified request to your team. You come in to a list of real consultation requests instead of an empty voicemail box.
It knows your treatment menu and your policies, not generic advice
Train it on the treatments you actually perform, your package and pricing structure, your pre- and post-care instructions, your cancellation policy, and your hours, and its answers reflect your clinic. It won't promise a treatment you don't offer or quote a price you don't charge. It explains logistics and services, and it leaves anything clinical to your providers.
Let hesitant clients ask the sensitive questions privately
Some clients want to type the nervous questions about pain, results, or whether they're a candidate, others would rather just ask out loud. The same Venbit agent handles both with the same knowledge behind it. It answers the general logistics and reassurance, and when a question needs a provider's judgment it captures the request and hands it to your team rather than guessing.
Launch in four steps
Add your treatment menu and clinic details
Import your website and tell the agent about the treatments you offer, your general pricing and packages, your pre- and post-care basics, your hours, and the questions clients ask most. Add your consultation process and FAQs. This is what makes its answers sound like your clinic instead of a stock chatbot, and it's where you set the line that keeps it on logistics, not clinical advice.
Set what to qualify and capture
Decide what your coordinator needs before a consult: name, contact info, the treatment of interest, and a preferred time. Add the screening questions that tell a serious prospect from a casual one. Mark the essentials as required so requests come in complete, and the agent gathers them conversationally instead of as a stiff form.
Install it on your site
Paste a single embed snippet or use the one-click WordPress plugin, and the voice and chat agent goes live across your treatment and booking pages. There's no developer ticket and no site redesign. Most clinics have it running the same day they sign up.
Confirm consultations and follow up fast
Consultation requests and full conversation transcripts arrive where your team will see them, so you can confirm the booking and reply to the warmest prospects first. You'll already know which treatment they asked about before you reach out. In aesthetics, that quick, informed follow-up is often what turns a curious browser into a booked consult.
What you get
- ✓Treatment and pricing questions answered the instant a client asks, day or night
- ✓Consultation requests captured even when every provider is in a treatment room
- ✓Sensitive questions about pain, downtime, and results answered privately so shy prospects convert
- ✓Leads qualified up front so consult slots go to people who are a real fit
- ✓Front desk freed from repeating the same pricing and downtime answers all day
- ✓Voice and chat in one agent, with no clinical advice given
- ✓One-click WordPress install and a free plan to start
Frequently asked questions
Will it give medical or clinical advice to my clients?+
No, and that's by design. The agent handles the front-of-house side: explaining the treatments you offer, general pricing and packages, typical downtime, your policies, and how to book. It doesn't diagnose, recommend a specific procedure for someone's situation, or give medical guidance. Anything that needs a provider's judgment gets captured and handed to your team to handle in a consultation, which is where that conversation belongs.
Can it book a consultation on our calendar?+
It captures everything your coordinator needs to book, the client's contact info, the treatment of interest, your screening answers, and a preferred time, then routes that request to you or into your scheduling flow. Your team keeps control of the actual calendar, so providers don't get double-booked. The agent's job is to make sure each consultation request arrives complete and ready to confirm, even when it comes in at midnight.
Will it know our treatment menu and pricing?+
Yes, because you train it on exactly that. You tell it the treatments you perform, your package and pricing structure, your pre- and post-care basics, and your policies, and its answers reflect how your clinic runs. When you change a price or add a service, you update what it knows. If a question goes beyond what you've given it, it's designed to say so and pass the client to your team rather than guess at a number.
Our clients can be private about aesthetic treatments. Does this help?+
That's one of the strongest reasons to have it. A lot of people feel awkward calling to ask whether a treatment hurts or whether they'll look overdone, so they never call at all. With the agent they can type that question quietly or ask it by voice, get a straight answer on the general logistics, and move toward booking a consult without the friction. The clients who needed a little reassurance get it.
We run our site on WordPress. Is it hard to install?+
Not at all. Venbit has a one-click WordPress plugin, so you install it like any other plugin and the voice and chat agent appears on your site with no code and no developer. If your clinic site runs on a different platform, a single embed snippet does the same thing anywhere.
What does it cost to try?+
You can start on the free plan with no card. Train the agent on your clinic, install it, and watch the real conversations and consultation requests it captures before you pay anything. That way you can see it capturing real consultation requests from your own site before you move to a paid plan.
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