1. Agreement to Terms

By accessing or using Venbit AI's services, website, or any applications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

2. Description of Service

Venbit AI provides an AI-powered customer engagement platform that includes:

AI Site Agents - Intelligent chatbots for websites
Voice AI - Natural language voice conversation capabilities
Chat Widgets - Embeddable chat interfaces
Knowledge Base Management - Document processing and website scraping for AI training
Lead Management - Customer lead tracking and management
Email and SMS Integration - Communication automation features

3. Account Registration

To use certain features of the Service, you must register for an account. When you register, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account

4. Subscription Plans and Billing

Venbit AI offers various subscription plans with different features and usage limits:

Free Plan: Basic AI agent capabilities with limited usage
Base Plan: Multiple agents with increased limits
Pro Plan: Voice AI, advanced features, and priority support
Max Plan: Unlimited usage for enterprise customers

Billing occurs on a monthly or annual basis depending on your selected plan. You authorize us to charge your payment method on a recurring basis. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period.

5. Acceptable Use Policy

You agree not to use the Service to:

Violate any applicable laws or regulations
Infringe upon the rights of others
Distribute malware, spam, or harmful content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service
Use the AI agents to generate illegal, harmful, or misleading content
Impersonate any person or entity
Scrape or collect data from websites without proper authorization
Use the Service to harass, abuse, or harm others
Resell or redistribute the Service without authorization

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Venbit AI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you upload to the Service (such as documents for knowledge base training). By uploading content, you grant us a license to use, process, and store that content solely for the purpose of providing the Service to you.

7. AI-Generated Content

Our Service uses artificial intelligence to generate responses and content. You acknowledge that:

AI-generated content may not always be accurate, complete, or appropriate
You are responsible for reviewing and approving AI-generated content before use
We do not guarantee the accuracy of AI responses
You should not rely solely on AI-generated content for critical decisions

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you consent to our data practices as described in the Privacy Policy.

9. Service Availability

We strive to maintain high availability of our Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

10. Limitation of Liability

To the maximum extent permitted by law, Venbit AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or uninterrupted.

12. Indemnification

You agree to indemnify, defend, and hold harmless Venbit AI and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Venbit AI operates, without regard to its conflict of law provisions.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@venbit.ai