Catch every lockout and emergency call with AI voice & chat
Locksmiths lose work every time a lockout call comes in while you're already on a job and the phone rings out. A Venbit agent answers the "are you in my area" and "how much" questions, captures the customer's address and situation, and captures the call by voice or chat, even at 2am.
The problem
You're on a job when the next emergency calls
When you're up to your elbows in a lock cylinder or driving to the last call, the phone rings and you can't grab it. Someone locked out of their car in a parking lot isn't going to leave a voicemail and wait. They hit the next locksmith in the search results, and you never knew the job existed.
Lockouts happen at night and on weekends
People get locked out of their house at 11pm, locked out of their car at a gas station on a Sunday, locked out of the shop before a Monday open. Those are your highest-value, most urgent calls, and they almost never land during business hours. If your line goes to voicemail after 6pm, you're handing your best work to whoever picks up.
Every caller wants a price and a service area first
How much to rekey a house, do you do car keys with chips, will you come out to my zip code, is there a call-out fee, can you make a key from a lock with no original. You answer the same handful of questions on every call, and a lot of those people are just shopping around before they ever become a real job.
Tire-kickers and price shoppers burn your time
Some callers want a free phone quote they can use to haggle with someone cheaper, and some aren't even in your area. Stopping to talk to all of them while you've got a real customer waiting on a doorstep is a drain. You need to sort the serious jobs from the people just gathering numbers.
How Venbit solves it
Lockout callers get an answer the second they reach out
The agent greets people by voice or chat and handles the questions that come in before a job, what you charge to rekey or cut a key, whether you do automotive transponders, your call-out fee, and how fast you can get there. It pulls those answers from what you've trained it on, so they match your prices and your real services. The locked-out customer gets help instead of a contact form and silence.
Capture jobs 24/7, including the 2am lockouts
When you're asleep or on another call, the agent keeps working. It collects the customer's name, the address or location they're stuck at, what they need (house lockout, car key, rekey, broken key extraction), and how urgent it is, then routes that straight to you. You wake up or finish a job and find a real call waiting, not an empty voicemail box.
It knows your services, your area, and your pricing
Train it on the work you do (residential rekeys, commercial master keying, automotive keys, safe work, emergency lockouts), the zip codes you cover, and your call-out and labor rates, and its answers reflect how your business actually runs. It won't promise a chip key for a car you can't program or send someone outside your service area. Callers get accurate, shop-specific answers.
It screens out the time-wasters before you pick up
Before a call reaches you, the agent confirms the customer is inside your service area and gathers what the job actually is. The people just fishing for a number to haggle with get a straight answer without pulling you off a doorstep. The real, urgent jobs come through with the address and the problem already attached, so you can roll straight to them.
Launch in four steps
Add your services and rates
Import your website and tell the agent what you do, the zip codes or radius you cover, your call-out fee, and your pricing for common jobs like rekeys, car keys, and lockouts. Add the questions customers always ask. This is what makes its answers sound like your shop instead of a generic bot.
Choose what to capture
Decide what you need to roll to a call: name, phone, the exact address or location, the type of job, and how urgent it is. Mark the address and the problem as required so nothing comes in half-finished. The agent gathers it conversationally, the way you'd ask on the phone.
Put it on your site
Paste a single embed snippet or use the one-click WordPress plugin, and the voice and chat agent goes live across your pages. No code, no developer, no rebuild. Most locksmiths have it running the same day they sign up.
Roll to the real jobs first
New jobs and full transcripts land where you'll see them, so you can call back the urgent lockout before the customer gives up and dials someone else. You already know the address, the job, and how serious it is before you respond. With emergency work, that speed is usually what wins the job.
What you get
- ✓Lockout and emergency calls captured while you're already on a job
- ✓After-hours and weekend jobs gathered instead of lost to voicemail
- ✓Service-area and pricing questions answered before you ever pick up
- ✓Address, job type, and urgency attached to every captured call
- ✓Price shoppers and out-of-area callers screened out up front
- ✓Voice and chat in one agent, easy for a stranded customer on a phone
- ✓One-click WordPress install and a free plan to start
Frequently asked questions
How does this help a locksmith specifically?+
It answers your callers by voice or chat 24/7, so you stop losing lockout and emergency jobs while you're on another call or asleep. It handles the service-area and pricing questions every caller asks, captures the address and the type of job, and screens out people who aren't in your area or are just shopping a number. For most locksmiths the result is more of the urgent, high-value calls actually turning into work instead of going to the next shop.
Can it actually book the job?+
It captures everything you need to roll to a call: the customer's name, the exact location they're stuck at, what they need done, and how urgent it is, then routes that straight to you. You stay in control of where you go and when, which is what you want in the field. The agent's job is to make sure the call arrives complete and ready, even when it comes in at 2am.
Will it quote accurate prices and stick to my service area?+
Yes, because you train it on exactly that. You give it your call-out fee, your rates for rekeys and car keys and lockouts, and the zip codes you cover, and its answers reflect how your shop runs. It won't send someone outside your area or quote a job you don't do. For anything that depends on the specific lock or vehicle, it captures the details and routes them to you instead of guessing.
Is voice actually useful for a locked-out customer?+
Very, because a stranded customer is usually on a phone with one hand and stressed out. They can just tap the button and say, 'I'm locked out of my car at the mall, can you come and how much,' and hear an answer back instead of thumbing into a tiny box. That lower friction keeps them with you at the exact moment they're deciding, and almost no other locksmith tool offers real-time voice alongside chat.
We run our site on WordPress. Is it hard to install?+
Not at all. Venbit has a one-click WordPress plugin, so you install it like any other plugin and the voice and chat agent shows up on your site with no code and no developer. If your site runs on a different platform, a single embed snippet does the same thing anywhere.
What does it cost to try?+
You can start on the free plan, no card needed. Train the agent on your services and area, install it, and watch the real calls and jobs it captures before you pay anything. That way you can see it pulling in after-hours lockouts on your own site before you commit to a paid plan.
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