AI customer onboarding that guides every new user, by voice or chat
Put an AI agent on your site and inside your app that's trained on your own setup guides and docs, so it walks each new customer through getting started by voice or chat, day or night, and fewer of them stall before they ever see the value.
The problem
New users get stuck and quietly leave
Someone signs up, hits a confusing step, and there's nobody to ask at that exact moment. They don't open a ticket for a maybe. They close the tab and never come back, and you find out weeks later when the account never activated. The drop-off happens in silence, right where they needed a nudge.
Your team repeats the same setup walkthrough
Connect your data, invite your team, set up the first project, find this one setting. Onboarding is the same handful of steps explained over and over, and your best people burn their week on hand-holding instead of the work that grows the business. Every new customer gets the same tour, by hand.
Activation stalls after hours
A big share of signups try your product at night, on weekends, or from a time zone where your team is asleep. That's exactly when a stuck user has no one to turn to. The walkthrough they needed at 11pm never happens, and a warm new customer cools off before anyone's at a desk.
One-size-fits-all docs lose people
A static help center makes every customer hunt for the one article that fits their situation. Most won't dig. They want to be asked what they're trying to do and told the next step, not handed a search box and left to figure it out. The friction adds up, and so does the churn.
How Venbit solves it
Guided setup grounded in your real docs
Venbit trains the agent on your setup guides, help pages, and product docs, then answers using retrieval, so each step comes from your actual material rather than a guess. When a user asks how to connect their account, it gives your steps, not a generic version. When it genuinely doesn't know, it says so and hands off instead of inventing a step that breaks setup.
Voice and chat in one agent, right where they're stuck
A new user can type a question or just talk, and get a clear next step in seconds, on the page where the friction is. There's no separate tool to wire up and nothing extra to pay for. The same agent walks them through setup by voice or chat with the same knowledge behind it.
Catch stalled users before they churn
When someone gets stuck mid-onboarding, the agent is right there to walk them through it: where a setting lives, how to finish a connection, what the next step is. It answers in the moment of friction instead of waiting for a ticket the user was never going to file. More signups make it all the way through, and fewer accounts disappear without a word.
Personal help that scales without new hires
One agent guides ten new customers or ten thousand through setup at once, without overtime or a longer queue. A spike in signups doesn't turn into a backlog of confused users waiting on a reply. Everyone gets the same patient, accurate walkthrough no matter how busy launch day gets.
Launch in four steps
Connect your onboarding content
Point Venbit at your website, drop in your setup guides and PDFs, or paste in your getting-started FAQs. The agent reads all of it and learns how your product actually gets configured. Most teams have enough loaded in a few minutes.
Set its tone and its job
Give it a name, pick a voice, and decide how formal or casual it sounds. Then tell it what to do during onboarding: walk users through setup, answer questions, collect a detail it needs, or escalate to a person, so it behaves the way you'd want a great onboarding rep to.
Install on your site and in your app
Paste one embed snippet into your marketing site and your in-app screens, or use the one-click WordPress plugin if that's your stack. No developer ticket and no redesign. The widget shows up and starts guiding new users right away.
Tighten it up as you go
Read the real onboarding conversations it's having and look for the steps where users keep getting stuck. Add a doc or a quick correction and the agent gets sharper, and you learn exactly where your setup flow confuses people. A few minutes a week keeps it genuinely good.
What you get
- ✓New users walked through setup step by step, day or night
- ✓Stuck customers helped in the moment, before they abandon onboarding
- ✓The same setup walkthrough handled automatically so your team stops repeating it
- ✓Voice and chat handled by one agent, on your site and inside your app
- ✓Onboarding friction surfaced by what new users keep asking
- ✓Activation that scales with signups without adding headcount
- ✓Free plan to start, and you can be live in minutes
Frequently asked questions
How does the agent know my product's setup steps?+
You train it on your own material: setup guides, PDFs, help articles, and the pages on your site. Under the hood it uses retrieval, which means it pulls the relevant passage from your content and answers from that instead of from generic knowledge. So when a new user asks how to connect their first integration, it walks them through your steps, not a made-up version.
Can it actually reduce onboarding drop-off?+
That's the main reason teams use it for onboarding. Most activation leaks happen when a user hits a wall and has nobody to ask, so they quit. The agent sits on the page and answers in that exact moment, which keeps more signups moving through setup. You'll also see which steps trip people up most, so you can fix the flow itself.
Does it really work by voice?+
It does. Venbit agents support real-time voice, not just chat, so a new user can speak their question and hear a natural spoken answer back while they're setting things up. Most onboarding tools are chat-only, so this sets Venbit apart. Anyone who'd rather type can still type. Same agent, same knowledge, either way.
Can it hand off to a person when setup gets complicated?+
Yes. The agent clears the routine onboarding questions itself, and for anything it can't or shouldn't handle, it collects the user's details and passes the conversation to your team. You decide what gets escalated and where those handoffs go, so your people only step in for the cases that truly need them.
Will it make up steps and break someone's setup?+
It's built to answer from your content rather than improvise. When the answer isn't in what you've trained it on, it's designed to say it doesn't have that step and offer a handoff instead of bluffing. You can read past onboarding conversations and patch any gaps, so the few weak spots get fixed fast.
How long does setup take, and is there a free plan?+
Most businesses are live the same afternoon they start, and you can begin for free with no card. The work is connecting your onboarding content, setting the tone, and pasting the snippet or installing the WordPress plugin, none of which needs a developer. Train the agent, install it, and watch real onboarding conversations before you pay for anything.
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